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FAQs

My furnace is making an odd noise. Is it dangerous?

Well working furnaces are very important for the smooth running of the heating system in the house as well as the well being of your family.  A faulty furnace can lead to possible carbon monoxide poisoning.  If the furnace is making noise, please call your service technician as soon as possible.  You can also call our customer service to give you the contact information for our recommended list of furnace service technicians in your area.

I smell oil. Is my tank or furnace leaking? What do I do?

You are likely to smell heating oil in your home especially after a refill.  This is because a few drops may have spilled at the time of re-fill; especially if the oil tank is in your basement on extremely close to the house.  Heating oil is a type of diesel and its smell is very similar to the regular diesel.  It is red in color and greasy to the touch. 

If you smell oil in your home or notice a leak in or around the tank and/or furnace, please call us your service technician or call Green Petroleum for the contact information for our recommended list of furnace service technicians in your area.

My heat is not working!

  1. It is important to make sure you have not run out of oil.

Check to be sure your tank is not empty. Most tanks have a gauge and are moderately accurate.

  1. Make sure your furnace has power.

Occasionally a furnace is on the circuit as another power-hungry appliance and may cause the breaker to trip.

  1. If neither of these work, try and reset the furnace

A furnace generally has a “restart” button that you can push to get things moving. However, push this button only once. The furnace should run for a few minutes; if so, you have solved your problem.

If the furnace refuses to come alive, or if it shuts off again right away, give Green Petroleum a call for service technician.

How much fuel is in my tank?

Most fuel tanks have a gauge that tells how much oil is in the tank.  We do not recommend “sticking” the tank to measure fuel levels as it can potentially dangerous and oil spills however small can be hazardous. 

It is important to know that a tank will not hold what its name suggests. Diesel fuel expands when it gets warm, and contracts when it is cold. Oil tanks are built to allow for this change in volume; therefore a 275-gallon tank will not hold more than 250-260 gallons of fuel. The larger the tank size, the larger the gap.

 

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